Reader 222

Dear FT,

I'm an avid shopper and I love shopping being online or via retail shopping.

I've started e-shopping sometime 6 months ago when I stumble upon some blogshop and have begun buying things online ever since, along my buying process I've come across some really nice seller and some that just doesn't seems to be interested in selling thier stuff.

Kudos to afashionstory I've been buying things from her online, and 2 weeks ago I was really busy with work and I've ordered something from her at her blogshop, I told her that it wasn't convenient me to pay her as I was busy with her and does not have connection to my bank acc, thus I asked her to hold on to my item until I'm able to have my access bank acc to transfer the money to her. Maybe because I've been buying items from her, she actually send the item out to me even though I have not paid for it and told me that i can pay her when I'm able to access the internet.... It was soo nice of her!

Secondly is bunnynoo, I bought a dress from her, and made a mistake in the payment, instead of the total bill of 59, I've accidentally paid only RM56 to her acc, she did send a email later saying that the actual price is RM59 instead of RM56 and have sent the item out, I appologise for my mistake and told her that I would pay her back the RM3, instead of accepting it, she told me to take the RM3 as a discount! I'm really really happy, coz I've also previously made a mistake with another blogshop for a similiar scenario, and the other blogshop wasn't as nice and will not send my shipment out until I pay the RM2!

There are many other blogspot which I've bought from and generally all of them are very nice; such as beautyparadise who mail me me some minor difference in the shoes so that I don't get a suprise when i get my shoes, although I'm still waiting for my shoe; purplecharm is another example of responsible blogshop owner, she made a mistake by typing the wrong color on the blog for one of the clincher, and she quickly rectify it by informing me of the color and was patient reserving the clincher for me and givimg me time to go online to check on the clincher color, she could have just send it out to me and said different people have different definition of color but she did the right thing, I'm for sure I'll buy from her again!

Overall there is so many nice blogshop owner and its just too long to list them out!

With all these nice people, its of course I've come across the NOT so nice people, such as Kiss and Tell, I've ordered a pair of shoe from her blogspot, and have made arrangement for COD, since I didn't have her hp no, I gave her mine and ask her to call me if there's any changes in the COD time/date; when we made arrangement to meet over at SS2, she didn't turn up and didn't call at all! thus although that shoe is still available at her blogshop, I've decided that I do not want it anymore!

The worst blogshop owner I've come across is Crocs Closet! being a big fan of shoes, I've in total ordered 3 pairs of crocs from her and had paid her full for the shoe(my one time order is 3 pairs), my first pair of crocs that I've got from her, although I told her I want size 8, and i wear it, it was actually size 7!!!! knowing that its a smaller size I accepted it coz crocs is streachable as such I didn't mind too much, and before order, she promise that the shoes will come in crocs bag and tag as her item is ori! my first pair did not come with the bag or tag as promised, but she did put a nice looking note to apologize, which I thought she should have at least mailed to appologize instead of putting a print out note to appologize, since I've paid for the other 2 shoes, I remain silence coz i badly wanted to get my shoes. In total I waited 3 week for another 2 pairs of shoes, and she mailed me and said that the other pair the supplier didn't have stocks as such I would not have that! I mad because if the supplier didn't have stocks, she should have know earlier and not last minute to inform me, and since my order she have been mistakenly mixed up my order, because in some of our email, she list down my total order which was different from what I ordered, and when I remind her of her mistake she just brush it off and said that she is very busy and there was a total 3 people with the same name as me as such she made the mistake!

My last straw came when I receive my 3rd shoes, i order size 8, and although it was printed size 8 on the shoes, i could not fit into my leg at all! as such I decided to give it to my mother who is a size 6! and even my mother couldn't fit into the shoe as said that it was very very tight! imagine this, it written size 8 and I a size 8 cannot wear it and my mum a size 6 also could not fit into it, it clearly show that the shoe was actually size smaller then size 6!!! she should have at least inform the buyer that cutting runs small or check the shoe before sending it out, it was only recently I learn that, blogshop owner who are able to claim that their crocs is authentic is actually rejected stocks as there is defect in the product such as wrong printing of size! and the blog owner did not highlight this in her blog!

Phew.... I've written alot.. but that aside, bottomline is that I think certain blogowner are very responsible while some are just taking advantage of us consumers!

Thank you FT for posting this up!


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from Crocs Closet

to FT,
regarding to the complaint above, i'm truly sorry. as far as i concern, i am only having one complaint for the very 1st pre-order in last february, but she ordered 2 pairs instead of 3 pairs. to the buyer, please email/sms me if u're the one, i'd love to sort this out with u :)

yes i am only selling authentic crocs, and i am still here since i last started this business 3 months ago. i still have repeating customers n new one coming in still. pls take note, that there are few pairs came without the hang tag & plastic like i promised, but that doesnt mean it's not genuine. im trying hard to urge the supplier to make sure that all pairs come with at least the plastic bag.

as for the delaying, i even stated in my blog that it is all pre-order items, we need at least 2-3 weeks time for them ro reached malaysia. im sure she's as the avid online shopper, she's aware of the pre-order rule.

and also in my rules n regulations no 5, its cleary written that Advanced payment is needed for pre-order/restocking. Should we fail to restock the items for you, refund will be given. to those who's ever deal with any other crocs blog selling online, im sure the stock that arrived sometimes differ from the earlier order. it happened bcos final stocks in supplier hands always vary from the first order that we placed. sorry if that offended any of the sellers out there.

tq for informing me, i will measured all the pairs that i have in hands, before shipping it out, to avoid the same incident in future. although all shoes are not refundable n exchangeable, i did exchanged few pairs to my customers. i am always being considerate to my customers, as long as u keep me informed. to those unhappy customer, i can also do the same thing to u girl :)

i have returning customers too. they even praised us for the service. i hope buyers out there can understand this matter. it wouldnt be prolong if u've emailed/sms me telling the problem. it's always the 2 ways communication works, i know.

from Kiss & Tell

Dear FT,

I would like to thank you in advance for forwarding this to me, as I didn't even know myself that I was supposed to meet the buyer, as I thought nothing was confirmed yet.

Upon receiving this mail, I check through all my emails and realised it was my mistake and already apologized to the buyer. It is definitely my fault and I will not deny it. Once again, I would like to apologize to her once again for not being able to meet her up due to miscommunication.

Thank you FT, you made me learn from my mistake and I will definitely manage things more profesionally and serious in the future!

Appreciate your time for doing all this as it not only allow buyers to rant & praise blogshop owners but also allow blogshop owners to learn from their mistake and handle everything more professionally and to be a perfectionist in the future.

Have a good day!