Alternatives 360

Lush Serendipity - RM35 (july 09)


Dainty Dresser - RM49 (may 09)

Alternatives 357

Lush Serendipity - RM60


The Kooky Thing - RM65

An Old Flame - RM69

Alternatives 351

Dorfbury - RM45


Lush Serendipity
RM55

Alternatives 317

Lush Serendipity - RM38


**also seen at

Clothes For Fun
RM45

Reader 237

Hello FT,

I've been an avid online shopper for about a year plus already. And I would like to share my experience with this blogshop Lush Serendipity. It's been quite some time I've been purchasing stuffs from her onliine boutique. Recently she's been undeniably unreasonable, self-centered and very arrogant. I've read about the complaints other customers said about her. And now, I'm starting to agree with them. I reserved 2 pair of heels with her last month. I emailed her asking about the heels.

"Hey babe, I'm interested in the Flats in white and the gladiators. both in size 40 available? :) "

Within few minutes, she promptly replied me through via sms,

"Hey babe. Yeah Flats in white and gladiators I'll restock for you next week yea? :)"

"Ok dear. Thanks. Do let me know when you have the shoes yeah. Then I'll arrange the cod timing."

"Hey dear. The gladiators sold out already. So it's only the flats :("

"Yeah sure. How about the lindsay pumps?"

"Owh that one sold out too. :( So it's just the flats dear? "

"Yeah. Will arrange the cod date soon :) Thanks."

"Hey dear. Can you cod tomorrow? My sis will be able to cod with you at Monash Uni."

"Yeah. At 3pm ok?"

"Yeah. :) Thanks"

As the cod time was arranged at 3pm, she last minute sms my sis and told her to change it to 4pm as she was having her facial. It's ok to cancel cod last minute as sometimes certain appointments have been arranged in advance. And by 4pm, she told my sis in 15 minutes she'll be there. =.= and guess what time she came? At 4.40. I don't blame her for being late as sunway area is always jam at certain timing. But she proudly came and pass the top to my sis without an apology for changing the cod timing last minute and for being late! My god! i really think thats rude!! Other blog owners will have the courtesy to apologize even if they're 5 minutes late but she was 40 minutes late and delayed the cod last minute have the guts to just meet up with my sis and gladly took the money and went off. Her shoes are undeniably nice. Just that her customer service is bad. My sis then passed me the shoes when she came home and told me the whole story. At first I didn't want to make a big fuss about it. Till one of the midnights she updated with new heels and clothes. I emailed her again and ask,

"Hey dear. Is the stylish adele available in black or white? I'm interested. :)"

"Hey dear. Yeah. Both available. When do you wanna cod?"

"Erm this Fri again? Same timing? 3pm?"

"Yeah sure.. :)"

* As I do not want the previous incident to happen again, I emailed her and told her

" Oh yeah babe, this Fri at 3pm right? Confirm?"

"Yeah. :)"

"Owh ok. Please be punctual yeah cause my sis has to rush off somewhere."

.....

I did not get a reply from her till today. -.- Was I being rude? I just told her politely to be on time cause who won't be pissed if you're always late? We have better things to do than to wait for you so yeah -.- And I again texted her and ask her

"Hey dear. So, is the cod still up? Are the heels still reserved for me? "

I assume it is cause in her blog it's still reserved there so yeah. And when I called her. She cancelled my call again. Texted her about 7 times but still no reply. I mean, come on! If you're not willing to sell it to me, then just let me know, rather than me asking her and texting her about the cod time. Cause honestly, I really didn't think I was being rude.

So the moral of the story to myself is : never buy from LS again. Lousy customer service.

.Annonymous.

----------------------

Received no response from LS regarding this matter.

Alternatives 298

Dovey - Lovey - RM45



**also seen at

Dr. Pizzicato
RM55

Lush Serendipity
RM55

Alternatives 281

Lush Serendipity - RM38


**also seen at

A Model Studio
RM44

Alternatives 261

Lush Serendipity - RM55


**also seen at

Oh, Popsicles - RM65

Alternatives 256

Lush Serendipity - RM40 (returning buyer), RM45 (new buyer)

Sugar Dressing - RM55

Reader 214

I've never been complaining about any of the blogs nor giving compliments to any. But this time, since i'm writing to FT, i decided to speak out my observation and experience, both good and bad.

I've recently entered a new blog, BonitaChikas and was shocked to see one of the pic there. The owner of the blog took the pic belong to other blogshop and made the pic theirs. They even erased the name of the blog which they stole the pic from. Moreover, their photoshop skill is awfully bad!

Any active online shopper would know immediately that this is the typical pic from Doublewoot. Isn't it?

They are so unethical to actually erased the name of the blog and replaced it with theirs!

And i found the exact same pic from Doublewoot:

http://doublewoot-soldoutitems.blogspot.com/2009/03/blog-post.html

I normally dont give a damn about others stealing pics or whatsoever but this time, i've decided to speak this out bcos i think this blogshop is too much. I seriously doubt if they asked the permission of Doublewoot before posting the pic up. And i think it's unlikely that any blogshop who took the effort of taking good pics would allow other blogshops to edit their pics in such a bad way.

The similar situation also seen in Ablinc and Footy Bag. Their using the same pic for the same item. Wonder who stole who's pics.

Ablinc- http://ablinc.blogspot.com/2009/04/branded-part-4.html

Footy bag- http://footybag.blogspot.com/2009/03/louis-vuitton-signature-neverfull.html

and i notice some of Ablinc pics are stolen from other blogshops:

From Ablinc (http://ablinc.blogspot.com/2009/03/miss-latina.html )

From Pumpkin (http://honey-pumpkin.blogspot.com/2009/03/multilayerthe-return.html )

I mean, isn't it soooo obvious that ablinc took the pic from pumpkin and photoshopped the background? There're more but i couldn't remember which one.

I've never bought from any of the blogs above, hence i dunno how's their service.

Blogs which i've purchased/enquired with:

-Midnight Glam - i recently enquired about the puffy skirt from them. They provided me great service and despite not being able to send out the parcel on the day that i wanted, their service is still one of the best that i've enjoyed! am now waiting eagerly for my puffy skirt to be delivered!

-Fascinate - though the replies were not really prompt, but the way they replied was a polite one. I even got free gifts from them!

-Fashionology - one of my favourite slogshop. i bought a few times from them and everytime, i'm happy with my purchases. especially the skinnies and kimono!

-Lush Serendipity -heard about all the issues regarding her service. Would not regard their service as top-notched, but it's okay la though delivery was slow and not on time.

-Nerds - They have nice stuffs but i don really like their service as they like to rush me to purchase. I enquired about certain items twice from them. But i ended up with nothing from their blog because they kept asking "Are u taking the items?" and not answering my questions/doubts about the items. There was once when i was interested in one of their top and asked few questions about it. At first, they replies were still polite, albeit they kept asking whether i was going to take it anot. i then asked if they can model the top for me to see as it is not modelled on their blog. Guess what, they just ignored me and disappeared! i m definitely not going back to them anymore no matter how nice their stuffs are.

hope u'll post this up for me. thanx.

from,

buyer & observer

-------------------------

replies :

From Ablinc :

Babe, the LV bag can be taken from GOOGLE. Please tell the person who emailed you that.

As for Pumpkin, we had asked for their permission before as im one of her regulars. =)

From Nerds :

hi fashion truth.. regarding to the complaint above, we're sorry.
if its the case that the respective customer has stated, we roughly know which customer it is, cuz we only have ONE case like this. (to the respective buyer, please email us if u're the one, or not the one we're talking about. we'd love to sort this out with u to dissolve ur dissatisfaction. =) )

we are truly sorry about that as we are facing out final sem now and seriously, we have no extra time to re-take the pics again.. we even stated in our blog that we are gonna stop updating for a month or 2 due to the upcoming finals..

its not that we ignore her mails(we're sorry if we made her think so), we are still arranging time for us to take the picture which is a basic top in white (we modelled for teal and black), and then only attach the photo in the reply.

and about her saying that we keep asking "are u taking the items?", we have something to say about this.

the reason for asking such question is because alot of customers do not tell us whether they want the piece anot. a lot of customers always enquire about the items, and we reply politely and patiently, they say they're confirm with the purchase, but ended up they back out without mailing us, and dun even pick up calls when we call them personally. i think it is very irresponsible for them to do so as we are doing business, we need to get back to other customers as to whether the items are available. with reserving to someone that does not reply or does not confirm, it causes us a lot of troubles. thats why most of the time, we'd prefer the buyer telling us whether she wants to reserve it or what, so that we can change the status in the blog promptly and cause less confusion to other buyers..

we answered all of the questions that customers ask. and as for her saying that we were polite in our 1st few replies, thats is not true cuz we only got her emails for like twice, enquiring about the items. and the 1st time she didnt reply after we said the prices are fixed and no discount would be given. so i dun think its our fault for that. for the 2nd time asking for the modelled pic, like said above, we are busy thats why the delay in replying. sincerely sorry about that. =)

we have returning customers too.. they praised us for our service and freebies given. we have never faced this kind of complaints b4..
we hope buyers out there can understand, we have our studies and life to deal with, too. and we, as sellers, do not like getting back outs. thts why the urge in confirming the sale. sorry if that offended any of the buyers out there.

From Bonita Chikas

to whom it may concern,

Yes i have taken 1 picture from the doublewoot blogspot. And i HAVE Ask THE PERMISSION from THE BLOGSPOT OWNER Ms.HEILINE TO USE only 1 of THE PICTURE.


HOPE THE ABOVE IS CLEAR.

Cheers!
Bonitachikas

xoxo,
the nerds.

Reader 212

Dear FT and everyone out there,

well this is my first time pposting out something like this. Yea, what I wanna said is, I'm really surprised by round-bean, well is an e-shop that sells accessories, and they customize it for you.

It was my first time to purchase anklet and necklace there, fyi i ask them to customize it for me too. So i was kinda fussy with my customization, as I'm not really good in these, anyway their service is superb and once they finished my items, the posted it up and informed me. Honestly I love the items that they customize it for me. Well with me such kind of fussy buyer, and with the seller dealing with me is very very patient. And she is very considerate, because it tooks a few days different banks to transfer money.

So i received my item yesterday and guess what. Everything is in good condition, but there is something extra inside. So i thought maybe she accidentally left other items inside so i asked her and she told me that is actually a free gift. I was soo surprised, that I can actually get a free gift from them, and is my first time purchasing their item. Although is just a simple phone strap, but is soo lovely. I love it soo much. As a first time buyer, I've never ever received a free gift from any e-shop and this is my first time!! Other than that, she is very understanding too, as I asked her to customize another bracelet for me again, but I am broke this month so I told her my condition wheter can I pay it to her once get my salary, and she is okay with it. Well what I can say is their service towards a customer is very very very good. So i decided to post it up here to let everyone know and support roundbean!!

Other than that, I've been reading alot of stories regarding to lushserendipity, actually i'm a buyer from there. I've purchase their items 2 times from there, and so far there is no problem at all and she even send it to my house for COD, as my house is quite near to her place. Maybe there might be a little misunderstanding between her an other buyers, but honeslty she is good, and her service is not bad. Well people do support her yea.

Thanks FT for posting this up.

Alternatives 230

[edited 23.4.09]

Lush Serendipity - RM35

Fascinate - RM38


Seventh Day - RM40

The Dressy Dresser - RM43

[FT : Dressy Dresser got cheated by the supplier, thus explains the higher price]

Alternatives 209

Lush serendipity - RM55/RM50

Style of 8 - RM65

Reader 198

Dear FT,

During the 3k inn bazaar 2 weeks ago *I went on Friday*, I bought a top from Lush Serendipity. It was under clearance and of course, the price is really a good bargain so immediately I bought it without checking it.

So when I went home, I tried on the top and to my dismay, the top is totally distorted. It slant one side so I couldn't wear it at all. There's also a small hole but it's not obvious so I wouldn't mind at all. Immediately I smsed LS and also emailed her along with the pictures. She replied me saying that she'll check her email the next day cos she's already resting. *I'm still keeping her sms*

Few days pass and no reply from her. I thought maybe she's busy with the bazaar and I didn't want to sound so "bossy" *I've read through the readers' stories* and don't want to like keep pestering her too.

After waiting for like a week, I smsed her and emailed her again, asking whether did she get my mail or not. No reply.

It's my fault too for not checking the top. But I think as a seller, you should at least check the clothes put up for sale whether is still in good condition or not. Sometimes, it makes me thinks that maybe the clothes under her clearance section are clothes under bad condition. But if so, this is so wrong.

So now I'm writing here, cos I doubt she'll reply me until I got this up in FT, especially after reading more stories about LS. Hopefully can get her to reply soon.

Thank you FT for helping.


-----------------
no clarification received from LS regarding this matter.

Alternatives 203

Fashion Attic - RM45

Lush Serendipity - RM55

Alternatives 200

The Milkyland - RM38

Lush Serendipity - RM50 (new buyers), RM45 (returning buyers)

reader 196

Dear Fashion Truth,

I've been meaning to write about this for a long time, but never got around to it.
It was a month ago (I think), when I saw this top in Lush Serendipity that I was interested in.
I e-mailed LS, and we managed to set the time and place for COD.
Then, I decided to change the COD location, and she said okay, her partner will meet me instead.

Unfortunately, on that day, my class ended late, but even so, I rushed to the COD location, which is about 50 minutes away from my college.
I managed to reach about 5 minutes before our agreed COD time, just to have her partner call me and say he's not coming, because "he does not want to be stuck in a jam". He KNEW there would be a jam at that area in th evening. If I could make it from so far away, why couldn't he? Or at least, why didn't he call earlier to let me know?
I was quite unhappy about it, but there was nothing I could do, so I agreed to meet him at a later time.
He promised to be there at 9pm, whereas my class finishes shortly after 9.
Again, I rushed out as soon as my class ended, to find that he was not waiting where he promised.
I gave him about 10 minutes, then I msged him, asking where he was. No reply.
I waited another 10 minutes, then I called him. Couldn't get through. So I msged him again, and AGAIN no reply.
By 9.40, I was the only one standing in near darkness, in our agreed location, waiting for him.
By 9.50,I was damn pissed and fed up so I left. I messaged LS, and all she said was "omg sorry, want to set up another meeting time?" or something close to that.
As I was still pretty pissed off, I did not reply.

The next day, I received a call from her partner in the evening, and without a single word of explanation or apology, he just said 'Hi,when do you want to meet up again?'.
Are you kidding?!? Did he really think I was still interested in doing business with him? No, is the right answer.
I told him I wasn't free and he said okay, let me know when you're free, then he hung up.

After that, I didn't hear a single word from either one of them.
Needless to say, I never got that top. Nor did I ever visit their site again.

What I'm trying to say is, as a buyer, I have done COD's with Ancient Orchids, Clothesbucket, etc and I never let the sellers wait for me. I was always the one to be there earlier, and I would expect them to be on time. Even if they're late, they would call or message to let me know. At least then I wouldn't be waiting in vain for nobody.


-Anonymous-


--------------------------------
from Lush Serendipity

I would like to apologize for all inconvenience caused.technical hiccup with my partner.And sorry for the misunderstanding caused.

Reader 195

Hello,

I was at the A Fair Weekend bazaar yesterday (28th,Saturday) at Soho KL and i find it to be very poorly publicized. Compared to other bazaars, this bazaar has more aunties and older ladies shopping rather than young girls. It was pretty empty too for such a wide, open space.

But anyways, i had a good time shopping. Bunny Noo was there and she was really friendly and cheerful, alot of smiles from her. :) I can imagine why most online shoppers only say nice stuff about her, she's very nice in person too. And i also met The Bouncing Bananas and Piperlips who were situated together. (Is Michelle Lim the same girl from both blogshops? or is she just a model?) They were all very friendly too, and they seem to have alot of fun. Very rowdy and loud girls, but in a good way. I wouldn't mind hanging out with them at all!

Lush Serendipity was there too, if im not mistaken just a few shops away from Bouncing Bananas. She didnt smile much when i was browsing through her items, but she was quite polite when answering questions. Her items were all very pretty, but i thought they were quite pricey.

These were mainly my observations, the few blogshops which actually caught my attention. The rest were all okay, nothing displeasing. But this bazaar seriously needs to work on publicizing their event. I dont think rentals are cheap for a place like that. Probably the only peple making lotsa money are the organizers themselves, no offense. Maybe on Sunday there are more people, who knows.

Alternatives 171

Mon Cheri - RM25

Lush Serendipity - RM35

Reader 187

hi , someone mentioned that LS most probably resell her 2nd hand clothes as new clothes in her blogshop , i do think is real ,i saw many of her 2nd hand clothes is selling at her business blogshop , here is some example

september 30,08
Full of Gracey
november 6, 08
Lush Serendipity

Sept 6, 08
Full of Gracey



Lush Serendipity
Nov 06

Full of Gracey


Lush Serendipity




















Full of Gracey
Aug 22, 08

Lush Serendipity
Dec 6, 08

About Me (Full of Gracey)


T&C of Lush Serendipity
(see #1)


----------------------------------

Lush Serendipity

Babe it's true i had another blog prior to my current blog.but not all were 2nd hand items..like the ones highlighted above are all brand new.thanks.