Seller 54
Dear Fashion Truth,
We from Piperlips have recently sold an item 'CrissCross Ruffles' in white to a buyer. A few days after sending out the item, the buyer replied us sounding very upset. It seems like the top we sent her was full of yellow stains. But the thing is that the three of us went to the post office together to send out the item, and we can swear that it was pure white in our hands.
Anyways, she sent us photos of the stains which she says she took under the sunlight, and it looked like as though someone had poured coffee all over it. Attached here are the photos, FT please post them up for all to see. [view picture above]
We were really shocked upon seeing the item's condition because we worn it on once for modelling [view picture above]. and then we sealed it back in the plastic bag. It was untouched, until the day we sent it out. And as you can see, the photo on our blog is in high resolution and the top is stainless. Could we have been that blind not to notice the huge obvious stains? After all, the top is white. The buyer claims that the stains can only be seen under the sunlight, and as we did our modelling indoors under white lights, i dont know if it was actually pre-stained or not.
At first, we offered a 50% refund to her and told her that she can keep the top as the stain was not directly our fault. But after much debating (via email) she insisted strongly on a full refund and sent us the photos, so we decided that it's only fair to her that we give her the full refund she wanted. Though we may incur some losses, but that's just how business is.
Im not writing in to point fingers at buyers or sellers, but i just want to inform buyers that they should be extra careful when checking their stocks. Before this case, we never knew that there are such stains which appear ONLY under sunlight. Now that we know, we definitely will be extra careful when checking our stocks. Also, we believe the top could have been damaged during delivery, but we have no way of proving that. We're just glad that out of our many items, we have only came across this sort of problem once.
To the buyer:
We're really sorry for this inconvenience caused, it was not intentional and we would definitely not send you a defected item on purpose to cause problems for ourselves. As you are a blogshop owner yourself, im sure you can understand that sometimes this sort of things happens without us intending for it to happen.
We would really appreciate it if you can reply us politely in future, for every email you sent to us is really harsh and rude. I know you're angry, but there is no need for rudeness and theats to complain about us on FT. It is business after all, and we dont want to get on anyone's bad side, and we hope you wouldnt get on ours. A little respect towards others wont hurt dear, angry words and rude comments are unnecessary.
No apology needed though, we dont blame you for being angry. For every thing, this case had motivated us to be of better service to you and other buyers out there. :)
