Reader 173
Hi FT, what a great blog you have here!
I really want to voice out my BAD experience with a blogshop. *sighs* I won't tell the blogshop's name.
I bought this BF Tee from this blogshop, and the quality was really good. Love it to bits. For the second time, I bought 3 cute tees from her. Everything was perfect when I collected from her. After I washed the shirts for the first time (before I even wore it), the colors came off! The shirts were screwed. Patches of black on the white shirts! I was really disappointed about it cause 1 shirt causes me RM25, and 2 shirts faced the same problem, and the quality of the shirts are really bad. So, totally I've wasted RM50.
I sent her an e-mail saying that the shirts have problems. She said she was sorry, and she said different people have different ways of washing their clothes. But the problem is, how do I know that I have to wash the shirts in her way?! I looked through her policies again, she said NO refund/exchange, and not responsible for any loss/damages upon delivery of items. So, I thought I could request for refund or at least an exchange since the damages were not caused during the delevery, but caused by the quality of the shirts.
In the email, I didn't mentioned about cheating, but when she replied, the first thing she said was "excuse me??? now, you're saying until like I cheat you like that...". That was when I got angry. Is this the treatment I supposed to get after I purchased clothes with such bad quality?! In the email, she even admitted that her shirts are bad quality. She said things like, "this is an online shop, you shouldn't expect too much". I never faced these blogshop owners before, she has totally revealed her true self in the email. She also said, "I open this blogshop to satisfy my customers", but you're not satisfying me!
I was really disappointed, but I replied her email and stated everything nicely, so that she won't get offended. She understood, and she did an experiment on her own shirt, and she took pictures during the process of washing and the final results; however, it's not the way that I washed it. She don't allow exchange/refund, and she only offered me 30% discount for the next item I purchase from her.
Grrr! I got frustrated, but I don't wanna argue anymore. So, I said I accepted it. In the end, I asked the seller not to get the shirts from the suppliers anymore cause I'm sure someone would use the same way as I washed it.
So,
I just want all the online buyers to know that, they should ask the sellers how to wash the clothes, so that you all won't face the same problem as mine.
Hi, I don't know if you'll answer this, but out of curiosity.. how did you wash the clothes? And how did she wash the clothes? Hehe. :)
PS: From my own experience, all new clothes need to be hand-washed in case the colours come off.
i'm just as curious! Spill!
hye, just my opinion, but sometimes when you hand wash, the colour still comes out. i bought a dress recently from a blogshop, it was red and white, after one dip-dry wash, didn't even soak the dress, the whole dress was ruined and the owner said sorry and that's all. :'(
actually, to be honest, its a bit too much to ask for a refund over something like this. cause its like, when you buy a shirt from a shop and you realized the colour runs after you wash it, do you go back there and demand for a refund?
no isnt it? so yea, i think its up to us to wash our clothes.
Well, overseas it's not uncommon to go back to a retail outlet to ask for an exchange or refund especially if the quality is lacking.
This practice usually isn't accepted by Malaysian retail outlets, as many do not even have an existent refund or exchange policy, and the attitude seems to be "I've washed my hands off this matter after selling it to you'. I think this is a bit opportunistic of the seller, as it's the seller's responsibility to ensure the quality of their clothing, or else warn customers about it beforehand.
ask the quality of the clothes from the seller. normally cheap cotton always have to be extra precocious as the dye is easily comes off.just from my personal experience. :D
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