Reader 174

Dear FT

I've been your avid reader, and I saw the post from Sugerkins. I would want to give two thumbs up for their service. I've purchased their statement tees and no doubt the quality is very good. I've been washing their tees over and over again, and there're absolutely no problem with the condition. I love their statement tees as the cutting is nice and trust me, their statements are cool too.

Anyway, speaking of their service, I used to order two tees from them, and opted for pos ekspress cos they offered free postage for 2 items above..or RM 50 purchases above (I can't seem to remember) but anyway, as you know, pos ekspress doesnt require any signature. When Sugerkins owner e-mailed me that she has sent the item, I'd been waiting excitedly for the postage to arrive. 1 day later, there's no parcel, there went the 2nd day, 3rd day and so forth. So I decided to send her an e-amil regarding this issue, she told me that she would come back to me to resolve the issue. Not long after, she sent an e-mail and said she had called the Pos Malaysia about the parcel,and they told her they have sent the item to my house but yet in reality, there's no such incident. So Sugerkins told me to wait for few more days and again to no avail.

Despite in her policy in her blog stating there'll be no refund for any lost in delivery, she was so kind to offer to replace another two tees for the lost I'd suffered. Although I'd insisted that this would not be fair for her, she told me that she understand how it feels like to not have the items I wanted to be deliver on my doorstep. She only asked for PosLaju payment for the 2 new set of tees and no additional charge for those two tees. 2 days after, I got the two replacement tees via PosLaju. Goodness gracious, the tees I got were so wonderful and haha I'm wearing it now while typing this e-mail.

In conclusion, Sugerkins has taken the additional step in making customers happy and despite there're risks that some buyers would just lie about the lost to get the replacement, Sugerkins has place faith on their customers which gives an additional point on their great service. I hope this post will not give an idea to other buyers to take advantage on good sellers like Sugerkins

Cheers to Sugerkins :)