Reader 178

dear Fashion Truth,

I'm a avid blogshopper since quite some time. After introduction by a few people, I decided to share my experience of being cheated by addicted2-fashion (addicted2-fashion.blogspot.com

).

I ordered (or pre-ordered, to be exact) from addicted2fashion about december. She gave the details of the dress as 90cm length.

I received my parcel a few days after cny. I got a huge shock. it was never mentioned that the black ribbon was not attached. (it looked attached to the dress.) but thats ok. what shocked me the most is that the length of the "dress" that came was 60cm. initially i thought it was a mistake. ...but a tube top? i was very angry and dissapointed. i sent her an email. if you will, continue to read the email posted here. nothing has been altered.

I feel cheated. Really cheated. what I see is NOT what i got. in your mail on 15 Dec, the white dress u said was

1. length : 90 cm. the one u gave me is 60cm.

" Oh. I knew that. But there's some problem with my computer or my blog that i couldn't type the price on. I'll try to fix it as soon as possible. Thank you for your concern. That white dress is RM39. The measurement is BUST:78-88cm ; LENGTH: 90cm " - from A2F email'

2.you did NOT mention that the black belt / ribbon is not included in your blog / emails. unless stipulated, i believe all who bought expected it to come with the black ribbon.

3. this is NOT chiffon. in fact, a3385 is NOT cotton.

"About your doubts, A3385 is a cotton while R9304 is a chiffon. A3385 have lining while R9304 doesn’t have. They fits from S up to big M. If you r a M, then, there’s no worries！= ) Dresses’ sizes are quite consistent." - from A2F email

4. the workmanship is VERY SHABBY. There is thread pulling out here and there.

5. this is NOT worth the price i paid for both items. the white dress esp looks nothing like the modeled , and seems like a nightgown that i can buy for Rm 15.

and when i ask for her refund, here's our conversation like :

From: A2F
To: buyer
Subject: RE: REFUND
Date: Thu, 12 Feb 2009 22:20:15 +1200

My dear, i did not promise you that d item is exactly the same? 100% the same? Did I? I just send you what i got from my supplier. My dear, the G20478 oso have Necklace on the photo. does it meant i hv 2 give it 2 customers? The models have so many additional items on her. Does it mean i hv 2 give it al 2 u? You did not ask, not dat i did not tell. I hv no time to tell you everything. If you are so fussy, dun buy tings online okay? Some other online shops. Like www.yinhoo1.com.cn. just simply send u a item(watever they got, maybe rubbish bins!) if d item is out of stock.
You cannot get 100% high class NICE CLOTHES, NICE CUTTING, NICE QUALITY, ONLINE, WITH SUCH A LOW PRICES. Sry, but do notice our terms and conditions.

___________________________________________________________

From: buyer
To: A2F
Subject: RE: REFUND
Date: Thu, 12 Feb 2009 18:24:35 +0800

yes, but disregarding all d other factors, i feel cheated because instead of a dress, i got a tube top instead. its a big difference.

____________________________________________________________

From: A2F
To: buyer
Subject: sorry
Date: Thu, 12 Feb 2009 22:27:17 +1200

its a dress, depends on ur height ;) I have one dress something like yours,different design slightly, fits just right. Im 153cm. sry but i couldnt do anything.

____________________________________________________________

From: buyer
To: A2F
Subject: RE: sorry
Date: Thu, 12 Feb 2009 18:28:53 +0800

im 165. but at least the white dress with the wrong measurement you should do something. refund or whatever. coz its not that i din ask. u told me its 90 cm. thats the reason i bought

____________________________________________________________

RE: sorry‏

From:	A2F
Sent:	Thursday, 12 Feb, 2009 7: 15 PM
To:	buyer

I refund 2 u and? den I rugi teruk. RM39. I earn very little with the price I sell the items. Or i get bk d dress? Wat can i do with the dress? Yes, i noe yours is different in terms of measurements. but everyone who doesnt like the item wil say its not same. if every1 oso i refund, i store the clothes at my hse for wat. So, wats ur wish? No refund, no exchange, sry. Sold item(s) are not exchangable or refundable. <<>

i really think that this seller is really impolite. And apart from that, in my opinion, this is cheating customers. I'm highlighting this experience so that people can stay away / avoid this website in order to not get cheated. be careful of preorders... especially of sellers who don't keep to their word and don't ensure that customers get goods that they're promised. quality is disputable...but length?

I attach the photos involved : the promised one (model) and the actual goods.

thank you



------------------------------------------------------------------------

CLARIFICATION from Addicted to Fashion

Please post this up on your blog. I have edited a little bit.

What I want to clarify and I hope you could clarify for us is dat I May have mistaken typed 90 into 60cm. And That might be the mistake from our supplier too! So, der's nth much i could do. I hope you could post up this one too.

gracenglinglee

This customer, she is unhappy about the size. She's S but she bought M size torusers. Its totally not my fault. and she asked for change at subang. which i cant reach. also, i try to change for her. by postage. and lots lots of things. She offered RM10 extra for the trouble and apologized. I did not want to receive but she said I dont need to pay her back. She felt sorry. And I too, felt guilty. I changed although stated

Sold item(s) are not exchangable or refundable


I actually do change my item. Provided the customer is friendly and good. You dont ask people to change by nagging, scolding and complaining. This customer is quite rude and unpatient. The first thing she told me was I was cheating her without my clarification and complaining non-stop without any consideration from my side. We sellers have feelings too! I have no time to entertain all her needs my dear.

Not paying for 1 month, and after pay, keep complaining dat i havent send 2 her. After send, complain havent receive.

Is that my fault that Post express send items late? I have given her tracking code.

After receive, complain item that is not right.

Since, there's nothing much I could do, I could only apologize to the customer which i DID say sorry.
I will be more careful in the future clothes measurements when dealing with customers although Human do make mistakes, and i admit. I did. I have sold more than 150 pcs without problem and customers praised a lot about my items. Lastly, Sorry for the mistake i did.

To ensure better service in future, we offer money back guarantee that our items are 99% the same as the picture.

Thanks.

Lovesss,
ADDICTED2FASHION