Reader 181

Hello FT, I couldn't help notice the debate going on in your cbox between bad reviews and bad judgement going on about FT. I would've posted this on there too however there are too many points for me to discuss to fit in the meager space. I hope you publish this for all to see, and please remain me 'Anonymous'. I'll use as simple English as I can for all to understand.

"Dear followers of FT,
I couldn't help notice the heated argument going on against FT on the Cbox. There are a few things I'd like to point out and few others for you to consider thinking about. I myself am an e-shopper for quite some time and just recently launched my own e-blog after a few trial and error runs and understanding the dos & don'ts of, call it what you wish, e-shopping world. Therefore whatever I say thereafter shouldn't be deemed biased because I am well equipped of the point of views on both ends.

To the shoppers/customers:
Fashion Truth is as it says on their header 'voicing out'. And as many of you who have something against them, people have come to email them to help them voice out their concerns. For e-shoppers who are new at the game, they can at least gain a bit of depth to how it works and be more cautious. Everyone has their own point of view, no? There is nothing wrong with opting to voice your pleas too, but please, do it with more calm. There is nothing more catalytic than another person's anger. "Do unto others as you would have done unto you."

To the sellers:
While we may not always agree to the slogan, 'customers come first' or, 'customer is always right'. It is what it is. This is a business where we serve. If it was to say 'give and take with respect' we'd all sworn enemies at the very beginning. However that doesn't give customers the right to boss us around. We are doing the best we can. If we did offend any of you in anyway, point it out politely. There are always more ways than one to put things.

We are all human aren't we? We all have feelings, thus mutual respect would solve all problems. A friend told me once, "when life gives you lemons, I suggest you make lemonade." There isn't a point trying to reason with a clouded mind. If a customer throws tantrums at you, the best way to reply is with sarcasm. Sad but true, guilt is the best way to strike. Otherwise, sit on it for a couple of days. But for goodness sake, do reply. Even a simple two letter word ("OK") can induce enough guilt, and at the same time we know you did receive a notification from us. Please, we don't forget.

I agree it's silly that people would confide in a middle person than solving their own problems and facing their own rebuttals. BUT there really isn't a choice when the other party chooses to turn a deaf ear. In this case, you need a middle party like Fashion Truth. Because when things go public and it threatens your benefits and profit-making would you choose to 'hear' again.

Think about it; it takes guts to choose to share an opinion and voice it out to the people. Fashion Truth is but one of many."


I mean none of this to offend you if ever I did. I just thought I should voice my point of view too. Keep up the good work :)