Reader 237

Hello FT,

I've been an avid online shopper for about a year plus already. And I would like to share my experience with this blogshop Lush Serendipity. It's been quite some time I've been purchasing stuffs from her onliine boutique. Recently she's been undeniably unreasonable, self-centered and very arrogant. I've read about the complaints other customers said about her. And now, I'm starting to agree with them. I reserved 2 pair of heels with her last month. I emailed her asking about the heels.

"Hey babe, I'm interested in the Flats in white and the gladiators. both in size 40 available? :) "

Within few minutes, she promptly replied me through via sms,

"Hey babe. Yeah Flats in white and gladiators I'll restock for you next week yea? :)"

"Ok dear. Thanks. Do let me know when you have the shoes yeah. Then I'll arrange the cod timing."

"Hey dear. The gladiators sold out already. So it's only the flats :("

"Yeah sure. How about the lindsay pumps?"

"Owh that one sold out too. :( So it's just the flats dear? "

"Yeah. Will arrange the cod date soon :) Thanks."

"Hey dear. Can you cod tomorrow? My sis will be able to cod with you at Monash Uni."

"Yeah. At 3pm ok?"

"Yeah. :) Thanks"

As the cod time was arranged at 3pm, she last minute sms my sis and told her to change it to 4pm as she was having her facial. It's ok to cancel cod last minute as sometimes certain appointments have been arranged in advance. And by 4pm, she told my sis in 15 minutes she'll be there. =.= and guess what time she came? At 4.40. I don't blame her for being late as sunway area is always jam at certain timing. But she proudly came and pass the top to my sis without an apology for changing the cod timing last minute and for being late! My god! i really think thats rude!! Other blog owners will have the courtesy to apologize even if they're 5 minutes late but she was 40 minutes late and delayed the cod last minute have the guts to just meet up with my sis and gladly took the money and went off. Her shoes are undeniably nice. Just that her customer service is bad. My sis then passed me the shoes when she came home and told me the whole story. At first I didn't want to make a big fuss about it. Till one of the midnights she updated with new heels and clothes. I emailed her again and ask,

"Hey dear. Is the stylish adele available in black or white? I'm interested. :)"

"Hey dear. Yeah. Both available. When do you wanna cod?"

"Erm this Fri again? Same timing? 3pm?"

"Yeah sure.. :)"

* As I do not want the previous incident to happen again, I emailed her and told her

" Oh yeah babe, this Fri at 3pm right? Confirm?"

"Yeah. :)"

"Owh ok. Please be punctual yeah cause my sis has to rush off somewhere."

.....

I did not get a reply from her till today. -.- Was I being rude? I just told her politely to be on time cause who won't be pissed if you're always late? We have better things to do than to wait for you so yeah -.- And I again texted her and ask her

"Hey dear. So, is the cod still up? Are the heels still reserved for me? "

I assume it is cause in her blog it's still reserved there so yeah. And when I called her. She cancelled my call again. Texted her about 7 times but still no reply. I mean, come on! If you're not willing to sell it to me, then just let me know, rather than me asking her and texting her about the cod time. Cause honestly, I really didn't think I was being rude.

So the moral of the story to myself is : never buy from LS again. Lousy customer service.

.Annonymous.

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Received no response from LS regarding this matter.