Reader 240

The straw that broke this camel's back came from an email that dlookingglass.com sent.

Since a few months ago, I've been getting spam email from them, telling me about their updates, sales, etc. The thing is, although I might have inquired about something once (can't remember), I definitely didn't buy anything from them, nor have I ever asked to be signed up for their mailing list. I understand if they automatically put emails into their mailing list without being asked, but even after I asked them numerous times to remove me from their list, they never did!

On my second time firmly telling them to remove my email, they replied

"Hey Dear,

Unsubscribed. Thanks ;)"


And I thought that was the end of it. Oh boy was I wrong. More emails were sent to me, even after I got quite pissed off, and asked them to remove my email in BIG BRIGHT BOLD RED LETTERS, and had "REMOVE ME FROM YOUR MAILING LIST" in the subject line. Quite hard to miss, don't you think? Apparently it was, for whoever's managing DLookingGlass' emails.

To make matters worse, my secondary email address was also on their list. Again, they sent that account the fake unsubscribed email only after my second time complaining to them (also in BIG BRIGHT BOLD RED LETTERS. I was really really reallllyyy annoyed then). Again, I still got emails!


All the emails I have with me now are only from when they changed to a .com from .blogspot.com, so you can imagine how long I've been trying to get them to stop spamming my emails. If only I didn't delete their previous emails, for even back then they were spamming me!

Yes, they don't send spam mails that often, so I'm not so ticked off about that. It's the fact that they still spam mail both my accounts after at least 4 emails asking to unsubscribe per account was sent.

D Looking Glass, if you're reading this, unsubscribe me for real this time, will ya?


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End of major rant, but not of complaints. Am gonna keep this short though before I start cussing.

1) Blogshop owners, please remember to put your list of emails into the BCC column. I'm sure all your customers will rather not have everyone else know their emails.

2) Also please stop "stealing" email addresses from the tagbox/mailing list of other blogs. I've gotten emails from random blogshops that I'm 100% sure I didn't contact before, and I know that I'm not the only one who's had that happen to them. Also, don't take blogshops' email addresses from their blogs to auto-subscribe them (unless they asked to of course). Business is business, private is private. Keep it that way.

3) Don't auto-subscribe people (customers or inquirers) just because they've emailed you before, or did business with you before. It's all right if they (customers or inquirers) asked to be on the list, but just because we emailed you doesn't mean we want to be spammed with your updates. Some of us prefer bloghopping or use RSS feeds.

4) If you give an option for people to unsubscribe, really, truly unsubscribe them. If you're lying to your potential clients over something small like that, how are we supposed to trust you on other more important things?


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Dear Fashion Truth,

Thanks for informing us about the complaint and we'll definately work it our to improve our service :) here is our reply to our beloved customers
:)


Dear Reader,

Saying sorry doesn't really change much but we're still really sorry for the inconveniences we've caused you. Allow us to clarify.

Our mailing list consists of more than 1000 email addresses and we admit that we have a hard time trying to maintain it; not due to laziness but due to the lack of time as both owners are working full-time. We are already currently in the process of doing some house-keeping on the
list which will take a long time as the list is not even in alphabetical order. (On a side note; our email addresses are all gotten legally and we did not steal from other people's tagbox. As mentioned above, we are both working full-time and we do not have the time or the unethical
character to do things like that.)

However, we can honestly tell you that we did unsubscribed your email address from our list, 'for real' as you quote. There is seriously no reason for us to lie about unsubscribing you from our list because how will that benefit us? Nonetheless, we’re not sure how your email address got into our list time and time again. Maybe due to the fact that our list is updated with new addresses once in a while. Or maybe there are duplicates of your email addresses in our list (which as mentioned above, we are currently vetting through and doing some clean-up). Hence the email updates coming through even though we've unsubscribed you from our mailing list.

We can assure you that the last email you've received from D Looking Glass will be the last that you'll ever receive from us now and in the future. Would appreciate it if you could email us both your main and secondary email addresses (and any other email addresses) that you
wish to remove from our mailing list (just to ensure that none of your email addresses remains in our mailing list).

:) Sorry again for the inconveniences caused.

Sincerely,
D Looking Glass