Seller 66
hey there FT,
as seller 61-64 said, it's true.
there are many experiences i've encountered with the buyers.
among the serious ones are,
case 1:
buyer was delaying payment and once payment was made, she demanded it to be posted out on that day itself.
ever thought that we had other commitments?
when i said i couldn't, she got all chaotic and started saying she's disappointed and stuff.
how irrelevant is that?
then she said, "customers are always right."
case 2:
buyer wanted to COD DURING MY EXAMS WEEK.
she demanded me to get to her car, so i went finding although i was studying for my exams, she called and said she was behind me. her being so demanding, and hung up the phone on me when i was talking so nicely, despite all that, i still put on a smile on my face and COD with her.
she looked moody, so i thought it was something that happened before she came to meet me.
i didn wanna get involved.
so, i COD and just left. suddenly, she texted me saying i'm rude, i'm demanding and that she's paying for the stuff she bought from me. i need to be a better seller.
wth?? i smiled although she was rude and said i was rude and SHOULDN'T OPEN A BLOGSHOP WHEN I HAVE EXAMS. SO IRRELEVANT.
when i asked what's her problem, she said, "customers are always right."
case 3:
buyer begged for discount and i finally gave in.
when posted, she claimed the item is ruined etc etc and wanted me to be responsible. saying cos she asked for a discount then i decided to send her a ruined item. who on earth would be so stupid to ruin their own reputation by posting something ruined?
once again, she said, "customers are always right."
many more cases that happened and one post would never be enough.
HOWEVER,
the conclusion i concluded is that ppl always say, "customers are always right."
i totally diagree.
think about it, us sellers, are trying our best to make your shopping experience the best, as we know how it is like to be a buyer as well. waiting for your purchase to come, OF COURSE, is normal. however, over anxiety causes stress and impatience. then, release it on the sellers.
and when the sellers defend themselves, they start saying that we're not good sellers cos we're rude and shouldn't open a shop.
what is going on here??
we're humans as well and we have other commitments and responsibilities to attend to. just cos you're paying, doesn't make you all right. fyi, one right doesn't make up wrongs. we're buyers as well. just ask nicely and your deed will be returned, some way or another.
we go to the extend of getting stocks for you girls, under the hot sun, fuel money, time, effort.
going to the post office to post/COD, and what do we get in return?
a slap across the face accusing this and that.
are we not appreciated as sellers?
that we should just keep quiet and let you buyers step all over us?
think about it.
ponder.
we're all human after all.
on the contrary, there are certain customers which i enjoy dealing and going the extra mile for.
because they are friendly, patient and well-mannered.
these are the ppl which i appreciate and will get appreciation in return as well.
being rude/demanding won't get you anywhere.
thanks for reading.


customer IS always right! But I do think that this does not apply entirely on online shopping because most of the sellers don't do this full time; mostly sellers are doing business online for side income.
I do think online shopping is based on respect and trust between the seller and the customer because they don't see each other face to face nor will they see the item first hand before purchasing it, right? I am a buyer and NOT a seller but reading testimonials from seller and buyers here, I do think that certain buyers should practice respect.
Either ways, both seller and buyer has a part to play. Even if the buyer may be rude to a certain extend, seller themselves should always bear in mind that these are the consequences they will face upon making business.
I'm not taking sides, but the buyer is right when she said if you're busy with exams, keep your business aside to prevent mishaps and bad service etc. Why all the hassle and problems for both parties? after all, the seller can always resume the online business again when they are done with the exams. All excuses during intervals are just plain lame.
If you can't commit, don't start one. Enough said!
erm hi..
i think, seller 66..ur kinda mixing up ur stories a lil bit..because i'm a friend of the customer from case 2..and i'm PRETTY SURE she didn't say customer is always right..
and it isn't irrelevant..i mean if ur having ur exams..DONT DO BUSINESS..its not our fault as customers that u haf exams right? i mean how are we supposed to know anyways?
and u didn't show up the first time u arranged a COD with her..this was the SECOND time..WE are having exams TOO..and she waited for u..i was with her thats how i know btw..
and YOU asked her to meet up with u when she was at home and u were at taylors in FIVE MINUTES?! because you were STUDYING? and when she DROVE out to cod with you..obviously she's tired..and the afternoon is blazing hot..who the heck would wanna find parking and get out just to cod with you? she didn't DEMAND anything..she just said..she's in a black myvi..which by the way meant she was SUBTLELY ASKING you to meet her instead..you REFUSED..and being considerate as she was..she OFFERED to meet u in the building ANYWAYS because you were studying..WHAT MORE DO U WANT?!
dont be ridiculous..i don't know about your first and third cases..but i dont think you are a very reliable seller from the way u twisted the story to potray yourself as a victim.
and anyways..its business babe..suck it in..stop whining!..i mean if u haf other responsibilities..DEAL with IT before GETTIN INTO BUSINESS!!..it is very unprofessional to EXPECT ppl to see things your way..
yea..maybe i am prejudiced because i have vested interest in my friend, but honestly..i think you need to readjust your perspective and attitude in business..whining that customers are not behaving the way YOU want them to just shows that you obviously lack people skills.
and your inability to get your facts right coupled with the inconsistency in your stories are jeopardizing your credibility as a seller..
it would do u much much more good if you would just realise business isn't always gonna be a bed of roses.
Maymay, thanks for your 'the scene behind'. Thumbs up for you.
Again, to all the precious studying seller, without us customers dealing with you, where you get the money from your business?
Not much to say, extremely tired to this topic.
Post a Comment