Seller 67

hey FT!

i know, all of us as sellers (including me) have experienced customers who are difficult.
but there are some customers that really make life so much easier for us, and they definitely make up for the difficult customers!

recently we had our second batch, and due to some problems with our suppliers, they didn't ship out the shoes until 12 days after i had placed the order!

so my customers received their shoes a whopping 23 days after batch 2 was closed!

technically, it does state under the t&c that shoes may take up to 4 weeks to arrive, so customers must be prepared.
but, in our first batch and the batches of other blogshops also selling US pre-order shoes, it only took about 2 weeks or so.
so naturally, customers should feel like 23 days is WAY longer than they'd like to wait.

and yet, instead of facing angry or impatient customers, i faced the best possible customers i could have asked for!

they all re-assured me that "shit happens" and it wasn't my fault, but the fault of the suppliers, so theres nothing i could have done about it..
not a single customer complained about the long wait, and were all chirpy upon receiving the news that the shoes had finally reached KL..

but one customer really blew me away!
firstly, she was rushing to get her shoes for her graduation ceremony (thankfully they came in the nick of time!)
so thus she was busy with preparations and rehearsals and all that...
secondly, i don't drive and my mum's driving is limited to certain places that she's familiar with...

and this customer took time out of her busy schedule and actually drove to a place that was convenient for me but totally unfamiliar for her!
and since she arrived early at the meeting place, she waited around half an hour for me.
when i arrived, she didn't even complain and she was chatty and all smiles, saying that she didnt mind the wait!

even after making her go through the long wait and all the trouble running around for her shoes, she actually told me she'd be shopping from me again!

that seriously made my day (:

i would say im blessed to have customers like them!

xoxo,
tsc.