Seller 68
Hey dear all shopblog's owner,
Im still new in bussiness as im still young and i'm just a normal secondary school student which im not that familiar with certain things.
So far,i have no problem by tolerate with all my customers.Somehow,there is sometimes the customer making so angry by saying something that make me feel bad or im a bad seller.I dont mind about it but i think the customer should understand us.This is because myself ,i am a buyers too.There are some cases which is very uncomfortable for me as im explaining to them and they claimed that it is my fault.
Case 1:
This few customer asked my restock and i did with their promising of no back-outs.They agreed.I've got all their details,i mailed them and tried to contact them but i have no idea why i couldn't get them.
Case 2:
Customers asked me to restock more than 4 items.Yeap, i did because due to their enquiries but when i got the stocks for them, they seems ask to give free postage.I told them that it is impossible because we dont have this special privilages.They asked again for free postage,and i repeat my words.I said then,you should inform us earlier if you are unable to pay for the heavy items postage.Then,she said "so,it was her fault not telling me earlier" .I really lost of my words.In the end ,i have to give her free postage for all the items and i got no profit at all.I feel very uncomfortable for treating me like this.
p/s: Some customers are very kind and nice but sometimes certain buyers must understand our condition.Also and what should i do when i face this problems again!Thanks :)
dearie,
you should have made her/them paid for the restocked items along with the postage first before restocking for her/them. i really can't believe such cheapskate people still exists.
for the 2nd case, i'd rather you tell her that if she cant afford postage, then refund whatever she's paid and try to sell them off at your blogshop.
for case 1: i suggest, u ask for a deposit first. maybe Rm10 for each item. i've also experienced this before. they asked for restocks and then they disappear. but dont take it seriously coz u still have many many other customers whom interested to buy. ;)
for case 2: state clearly in your blogshop that u did not offer free postage
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