Reader 153 & Seller

Hi There..

I bought some items from this girl. It is a button BF shirt. And i was clearly concern abt the bust area. I told the seller my concerns and she said that i dont have to worry, the bust area is clearly very wide. I trusted her and bought 3 items from her.

After receiving my items. I found out she had lied to me just so she can sell off the clothes. How unethical is that. Than again, it is my fault for trusting her isnt it?
But I am just disappointed in such unethical seller.

I demanded for a refund. And I was kind enuff to tell her to refund me 2 items enuff. I will try to sell off one. She keeps on telling me there is no exchange or refund, clearly stated in her blog. I argued with her, and just offered to refund one only. I dont think I did anything wrong & I think it is she who shud be thankful i did not ask for full refund.

As we know, that applies for ppl who bought their items and dont like them. That dont apply if the clothes have stain or torn or if the seller provides false info, just so they can make profit.

disappointed,
M.

(FT : just to simplify things a bit, the issue is this buyer was interested in buying the BF shirt, but she's afraid that the bust area is not wide enough for her. but after the owner confirmed that "the bust area is wide enough", the buyer bought 3 of the same BF shirt from the owner, all in colours. After she got the clothes, she's unable to fit in them and requested for a refund for at least two of the BF shirt, but the owner refused and only agreed to refund one of the BF Shirt. thus, the buyer is not very happy)

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the blog shop owner :
Brown Sugar Addict

Hi Fashion Truth,

First of all, i would like to clarify that i DID NOT cheat that lady as what she mentioned. I have been doing this business for the past 3 months and i have never receive any complaint nor did i have met a customer like her. As we sellers/buyers know, most of the clothes, not all, we purchase from blogshop are free-size. When we mean "free size", it means even a normal L-sized people can wear it. Well, for this case, maybe just maybe, that lady is under the XL-sized category. In another words, buyer should tell the seller her size before she makes her purchase if she thinks she is out of the S to L category. She did enquire about the burst area of the cloth (which is the only thing she enquired), and i told her it is WIDE enough which in fact is, for S to L-sized people! Maybe if she have told me her "actual" size then things may not be same. I actually sent her the measurement for the shirt!

Next, "BUY AT YOUR OWN RISK". I daresay all buyers are aware of this. I'm a buyer too and i shop online all the time and i have met such situation before and believe me, i have never ask for a refund for clothes that i can't fit! Because i truly understand and respect the meaning of "BUY AT YOUR OWN RISK". If she is, as she said, a Reviewer-cum-Online Seller, she should understand that too! if a customer really want to make sure that the clothes fits them perfectly, i suggest that customer shop at a real boutique. just imagine this, if buyers request for a refund because the clothes cannot fit them, what will happen to sellers? and if other customer finds out that the seller accept "refunds", wouldn't customers just send in their clothes and ask for a refund just because it doesn't fit them? i honestly dont think that it's fair for the sellers. i believe all sellers can understand how i feel right now. it really angers me to think about it.


She keeps on mentioning that she is kind enough to offer refund for two pieces only. in fact, I feel i'm the one that is kind enough to offer her refund for one piece. We already stated that "NON-REFUNDABLE AND NON-EXCHANGABLE" under our terms and conditions unless the cloth is torn or obvious colour difference than promised. When you decided to make purchase, aren't you bounded by the terms and conditions applied? Next, through the way she communicate with us, in our opinion, she was rude, disrespectful and not understanding at all. (who ever wants to read what she wrote to me can make a request) She kept on saying i provided her the wrong information and kept insulting me, saying i'm UNETHICAL. She never really communicate nicely to me as far as i know. She said that "I found out she had lied to me just so she can sell off the clothes". But excuse me, i posted up the cloth for the first day only and she straight away want all 3 pieces that left available. So, is it me that wants to sell off the clothes ASAP or is it she the one who wants to buy ASAP?

Original price for one piece = RM50
CNY promo: 10% discount for each item exclusive postage fee (Purchase above RM150)
Total price for three pieces = RM135 exclusive postage

She requested for RM130 inclusive free postage which i really can't take it but we finally gave her the discount which is RM 135 inclusive of postage.

Finally, i would leave this matter to the readers to judge it. I can crossed my finger and swear to God that i am an honourable person. I do not cheat customers! I started this business out of my passion for fashion, and it's this kind of customer that let you down and rethinks whether you should continue doing it.

*About the sizing problem that i discussed above, i DID NOT mean to hurt anyone out of the S to L category. I'm just referring to this matter. NO OFFENCE! Thanks.