Reader 45
Regarding the matter on Lush Serendipity, she should realise that she is wrong in this matter.
It is our responsibility to let our customers know their tracking number IMMEDIATELY after
having sent the parcel, and if we are not able to do so, we should by the very least, let them know!
Dont leave them hanging there, wondering what in the world happen to their beloved item which they
paid $$ for. No one likes to wait. I have to admit i'm really shocked at LS' behaviour in the way
which she said the customer "harrassed" her. If she does not have the time to even provide
the customer with their tracking number, then she should even be doing a business at all.
This is a very upsetting matter as i am an online buyer as well. To realise this sort of service
even exists really saddens and angers me. And only 2 smses and 2 emails was sent to her by this
particular customer, and she said she was being "harrassed". Goodness.
I'm wondering now, how come her business can be so good with such lousy service.
A little advice for LS: Grow up and apologise.
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