9 years ago
Friday, March 6, 2009
Thursday, March 5, 2009
Reader 178
dear Fashion Truth,
I'm a avid blogshopper since quite some time. After introduction by a few people, I decided to share my experience of being cheated by addicted2-fashion (addicted2-fashion.blogspot.com
I ordered (or pre-ordered, to be exact) from addicted2fashion about december. She gave the details of the dress as 90cm length.
I received my parcel a few days after cny. I got a huge shock. it was never mentioned that the black ribbon was not attached. (it looked attached to the dress.) but thats ok. what shocked me the most is that the length of the "dress" that came was 60cm. initially i thought it was a mistake. ...but a tube top? i was very angry and dissapointed. i sent her an email. if you will, continue to read the email posted here. nothing has been altered.
I feel cheated. Really cheated. what I see is NOT what i got. in your mail on 15 Dec, the white dress u said was
1. length : 90 cm. the one u gave me is 60cm.
" Oh. I knew that. But there's some problem with my computer or my blog that i couldn't type the price on. I'll try to fix it as soon as possible. Thank you for your concern. That white dress is RM39. The measurement is BUST:78-88cm ; LENGTH: 90cm " - from A2F email'
2.you did NOT mention that the black belt / ribbon is not included in your blog / emails. unless stipulated, i believe all who bought expected it to come with the black ribbon.
3. this is NOT chiffon. in fact, a3385 is NOT cotton.
"About your doubts, A3385 is a cotton while R9304 is a chiffon. A3385 have lining while R9304 doesn’t have. They fits from S up to big M. If you r a M, then, there’s no worries！= ) Dresses’ sizes are quite consistent." - from A2F email
4. the workmanship is VERY SHABBY. There is thread pulling out here and there.
5. this is NOT worth the price i paid for both items. the white dress esp looks nothing like the modeled , and seems like a nightgown that i can buy for Rm 15.
and when i ask for her refund, here's our conversation like :
From: A2F
To: buyer
Subject: RE: REFUND
Date: Thu, 12 Feb 2009 22:20:15 +1200
My dear, i did not promise you that d item is exactly the same? 100% the same? Did I? I just send you what i got from my supplier. My dear, the G20478 oso have Necklace on the photo. does it meant i hv 2 give it 2 customers? The models have so many additional items on her. Does it mean i hv 2 give it al 2 u? You did not ask, not dat i did not tell. I hv no time to tell you everything. If you are so fussy, dun buy tings online okay? Some other online shops. Like www.yinhoo1.com.cn. just simply send u a item(watever they got, maybe rubbish bins!) if d item is out of stock.
You cannot get 100% high class NICE CLOTHES, NICE CUTTING, NICE QUALITY, ONLINE, WITH SUCH A LOW PRICES. Sry, but do notice our terms and conditions.___________________________________________________________ From: buyer
To: A2F
Subject: RE: REFUND
Date: Thu, 12 Feb 2009 18:24:35 +0800
yes, but disregarding all d other factors, i feel cheated because instead of a dress, i got a tube top instead. its a big difference.____________________________________________________________ From: A2F
To: buyer
Subject: sorry
Date: Thu, 12 Feb 2009 22:27:17 +1200
its a dress, depends on ur height ;) I have one dress something like yours,different design slightly, fits just right. Im 153cm. sry but i couldnt do anything.____________________________________________________________ From: buyer
To: A2F
Subject: RE: sorry
Date: Thu, 12 Feb 2009 18:28:53 +0800
im 165. but at least the white dress with the wrong measurement you should do something. refund or whatever. coz its not that i din ask. u told me its 90 cm. thats the reason i bought____________________________________________________________ RE: sorry
From: A2F Sent: Thursday, 12 Feb, 2009 7: 15 PM To: buyer I refund 2 u and? den I rugi teruk. RM39. I earn very little with the price I sell the items. Or i get bk d dress? Wat can i do with the dress? Yes, i noe yours is different in terms of measurements. but everyone who doesnt like the item wil say its not same. if every1 oso i refund, i store the clothes at my hse for wat. So, wats ur wish? No refund, no exchange, sry. Sold item(s) are not exchangable or refundable. <<>
i really think that this seller is really impolite. And apart from that, in my opinion, this is cheating customers. I'm highlighting this experience so that people can stay away / avoid this website in order to not get cheated. be careful of preorders... especially of sellers who don't keep to their word and don't ensure that customers get goods that they're promised. quality is disputable...but length?
I attach the photos involved : the promised one (model) and the actual goods.
thank you
------------------------------------------------------------------------
CLARIFICATION from Addicted to Fashion
Please post this up on your blog. I have edited a little bit.
What I want to clarify and I hope you could clarify for us is dat I May have mistaken typed 90 into 60cm. And That might be the mistake from our supplier too! So, der's nth much i could do. I hope you could post up this one too.
gracenglinglee
This customer, she is unhappy about the size. She's S but she bought M size torusers. Its totally not my fault. and she asked for change at subang. which i cant reach. also, i try to change for her. by postage. and lots lots of things. She offered RM10 extra for the trouble and apologized. I did not want to receive but she said I dont need to pay her back. She felt sorry. And I too, felt guilty. I changed although stated
Sold item(s) are not exchangable or refundable
I actually do change my item. Provided the customer is friendly and good. You dont ask people to change by nagging, scolding and complaining. This customer is quite rude and unpatient. The first thing she told me was I was cheating her without my clarification and complaining non-stop without any consideration from my side. We sellers have feelings too! I have no time to entertain all her needs my dear.
Not paying for 1 month, and after pay, keep complaining dat i havent send 2 her. After send, complain havent receive.
Is that my fault that Post express send items late? I have given her tracking code.
After receive, complain item that is not right.
Since, there's nothing much I could do, I could only apologize to the customer which i DID say sorry.
I will be more careful in the future clothes measurements when dealing with customers although Human do make mistakes, and i admit. I did. I have sold more than 150 pcs without problem and customers praised a lot about my items. Lastly, Sorry for the mistake i did.
To ensure better service in future, we offer money back guarantee that our items are 99% the same as the picture.
Thanks.
Lovesss,
ADDICTED2FASHION
------------------------------------------------------------------------
CLARIFICATION from Addicted to Fashion
Please post this up on your blog. I have edited a little bit.
What I want to clarify and I hope you could clarify for us is dat I May have mistaken typed 90 into 60cm. And That might be the mistake from our supplier too! So, der's nth much i could do. I hope you could post up this one too.
gracenglinglee
This customer, she is unhappy about the size. She's S but she bought M size torusers. Its totally not my fault. and she asked for change at subang. which i cant reach. also, i try to change for her. by postage. and lots lots of things. She offered RM10 extra for the trouble and apologized. I did not want to receive but she said I dont need to pay her back. She felt sorry. And I too, felt guilty. I changed although stated
Sold item(s) are not exchangable or refundable
I actually do change my item. Provided the customer is friendly and good. You dont ask people to change by nagging, scolding and complaining. This customer is quite rude and unpatient. The first thing she told me was I was cheating her without my clarification and complaining non-stop without any consideration from my side. We sellers have feelings too! I have no time to entertain all her needs my dear.
Not paying for 1 month, and after pay, keep complaining dat i havent send 2 her. After send, complain havent receive.
After receive, complain item that is not right.
Since, there's nothing much I could do, I could only apologize to the customer which i DID say sorry.
I will be more careful in the future clothes measurements when dealing with customers although Human do make mistakes, and i admit. I did. I have sold more than 150 pcs without problem and customers praised a lot about my items. Lastly, Sorry for the mistake i did.
Thanks.
Lovesss,
ADDICTED2FASHION
Alternatives 98
 | |
JL Boutique - RM58
*
ABLINC - RM68
[from FT : the one in ABLINC is diff than JL Boutique, look closely at the design at the bust area]
Wednesday, March 4, 2009
Tuesday, March 3, 2009
Alternatives 92
Sugar Dressing - RM36
Kiss and Tell - RM39
Dressing Lab - RM42
*also seen at
Oh, Popsicles - RM42
[from FT: OP came out with this skirt about 1.5months before the others]
Monday, March 2, 2009
Alternatives 89
Dainty Dresser - RM59
Clarification :
" I'd like to point out on alternatives 89, A chic store is selling a top not a dress. the design is different from Dainty Dresser's.. I think this creates a complicated msg to readers"
Sunday, March 1, 2009
Alternatives 88
My CLothes Affair - RM37
Trendy Confessions - RM45[from FT: TC came up with this piece 2 months earlier than MCA]
Saturday, February 28, 2009
Alternatives 85
Doublewoot - RM49[from FT: DW clarified tt their prices include postage. also, this dress was out 2 weeks before sweet toothsome ]
Reader 177
dear FT,
i write to u regarding BlogShop owners who take ages to reply mails/text messages.
i've been online shopping for quite awhile and so far, i think that House of Allure takes the most time to reply emails. they take more than 2 days to reply! it's really not good for me as i really really interested in one of their item and i keep on checking my mail to see whether they reply. i even text message them but they only replied my message the very next day. if that's the case, why put their contact number down when they reply so slow?
i suggest that other blogshops do not let customers wait for their reply for to long. as for text messages, the fact that the seller states their contact number on their website, i supposed it can be refered as their "official number" whereby it'll be replied soonest possible. leaving numbers on websites is different than giving the customer personally. because leaving it on the website indirectly implies that messages will be replied soonest possible, which also means, approximately within an hour. giving phone numbers to customer personally is more like the number is the seller's personal numbers and it doesn't matter if they take long time to reply.
anyway back to the topic, i urge sellers to reply text messages soonest possible as it's really annoying & irritating to keep on waiting and waiting.
---------------------
clarification from House of Allure
i would say that allergation is not true.
yes, at times i do take time to reply, both e-mail & sms.
e-mail of course, bcoz i'm not online all the time. and some times, some of the e-mails goes to spam box.
if they sms during office hour, i will try my best to reply asap but if not, will only reply once ofice hour is over. just dont want to have conflict of interest and focus on office work at the office, if u know what i mean. btw, mind u, since i put up my no. on the blog, only few ppl sms me and i replied them on the same day.
and recently, we all have lots of public holidays and i was away. maybe those who r not satisfied, e-mailed me during that period. yes, that period of time, i was late replying all my customers e-mail, but all has been replied.
but so far, nobody has come up to me either by e-mail or sms, complaining about this. would prefer if they tell me straight instead of 3rd party. to me that's the way it should be. if it still doesn't work, then only they should channel their frustaration to other medium. no offense, just a thought...
nways, thanx a lot FT for this e-mail. at least i know where should i improve to give better service to my virtual customer.
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