9 years ago
Thursday, March 19, 2009
Reader 186
in relations to *this*
------------------------
Dear FT,
Hi just to let FT, Readers & blogshoper know that, LS had sms me last night saying how sorry she is for the misunderstanding. She accepts her fault & rough work. In return for the hassle she offers me free postage and discounts on her goods.
I accepted her apology and willing to forgive her. However I can’t accept the compensation that she offers as I felt it’s not right to take advantage on her guiltiness. Besides, frankly although I’ve forgive her, I’m not sure I would blogshoping at her site after all the hassle. No offence though.
I would like to take back my “Boycotting” in my complaint earlier, and let other buyers/readers to decide on their shopping destination.
Lastly, I wished her all the best in her online biz.
Thanks.
xoxo
bri 
Wednesday, March 18, 2009
Reader 45
Regarding the matter on Lush Serendipity, she should realise that she is wrong in this matter.
It is our responsibility to let our customers know their tracking number IMMEDIATELY after
having sent the parcel, and if we are not able to do so, we should by the very least, let them know!
Dont leave them hanging there, wondering what in the world happen to their beloved item which they
paid $$ for. No one likes to wait. I have to admit i'm really shocked at LS' behaviour in the way
which she said the customer "harrassed" her. If she does not have the time to even provide
the customer with their tracking number, then she should even be doing a business at all.
This is a very upsetting matter as i am an online buyer as well. To realise this sort of service
even exists really saddens and angers me. And only 2 smses and 2 emails was sent to her by this
particular customer, and she said she was being "harrassed". Goodness.
I'm wondering now, how come her business can be so good with such lousy service.
A little advice for LS: Grow up and apologise.
Alternatives 162
Our Mutual Passion - RM49 (pre-order)**also seen at
White Label Closet
RM68
[FT : WLC owns an offline retail outlet]
Alternatives 161
Glittery Glam - RM46
Fascinate - RM48
NERDS - RM49
The Shoplifters - RM49
Style Influx - RM52
**also seen at
An Old Flame - RM59
[FT : came out earliest]
Fascinate - RM48NERDS - RM49
The Shoplifters - RM49
Style Influx - RM52**also seen at
An Old Flame - RM59
[FT : came out earliest]
Tuesday, March 17, 2009
Reader 185
Last Monday (09/03) as I’m browsing some of the e-shop, saw this gorgeous dress from lushserendipity and reserved them via phone as it was stated at her blog for instant reply pls sms her at 016-XXXXXXX. She confirms me the total payment I should make and I transfer the cash via maybank2u and I request for package track number. So here the story began. She told me that the package should be sent out on Tuesday. It’s fine for me, as long as the dress arrive then its ok with me.
So on Wednesday evening I sms her for the track number.
"Hi is the embellish in white was sent out? Can giv me the tracking number so i can traced the package...Thanxxoxobridget"
But she didn’t reply. Assuming she didn’t receive my sms, I then resend the sms for 2nd attempt. And yet still no reply. Isn’t it’s my right knowing what’s my package’s register number? For your info the tracking number is very useful u can check the status here.
Since she ignore my sms, I started to google her blog and saw the 5th term & condition:
“5. reservation only applies if the order is confirmed.to purchase, you can always email us at lushserendipity@gmail.com or leave a comment at the bottom of each post and we promise to get back to you asap! for further enquiries, feel free leave a note at here. We'll be more than happy to help you out. Till then, happy shopping! <3 "
After reading the term assuming she friendly enough to deal with her customer I then email her again asking for the tracking number NICEly…
1.
On 3/12/09, Me wrote (my first email to the e-shop):
On 3/12/09, Me wrote (my first email to the e-shop):
Hi,
Sorry to disturb u again, I sms u twice before but didn’t receive any reply from u.
Can I have the tracking pos express number so I can tracked the kimono dress you've send last Tuesday.
thanx
bridget
2.
On 3/13/09, Me wrote (my 2nd email to the e-shop):hello!!!!!
sorry but can u at least reply my email or sms??
Thanx
From Seller, May Jern (after 2 sms, 2 email and 5 days after reservation & payment made, She finally replied)
Sent: Friday, March 13, 2009 17:14:50
LX 50845759 MY
3.
On 3/16/09, Me wrote (my 3rd email to the e-shop):
On 3/16/09, Me wrote (my 3rd email to the e-shop):
hello i've been waiting ur package since last week but still haven't got them
I demand the track number for the package and it took u so long to reply me.
But finally u do reply, thanks heavenly god, so I track the package number through the link here...
SEE the attach image.
Guess what "Invalid package number".Can u Please check the track number and make sure its correct this time???.
Unhappy Customer
Bridget
From Seller, May Jern
Sent: Friday, March 13, 2009 17:14:50
Stop being so bossy!that's ur tracking number LX 50845757 MY!!!!!! Enough!
4.
On 3/16/09, Me wrote (my 3rd email to the e-shop):It’s a shame that u treated your customer rudely.
Never apologize and accusing your customer bossy when u giving the wrong information.
Again for your information the tracking number u just gave me is as well not valid.
This is ridiculous!!!!! You're so unprofessional
And I’m so regret doing business with you.
After reading my email to her, Am I Being so bossy? Isn’t it my right as a customer knowing my packaging track number? This is my first time dealing with the unprofessional e-shop blogger. I just need the tracking number, why is so damn hard for her to give it to me at least accurately...
A few Highlight Here from our sort of conversation:
1. For instant reply pls sms her at 016-XXXXXXX – But you never reply my text when I ask for the tracking number except upon receiving reservation and payment for the dress.
2. Referring to ur 5th term and condition saying enquiries are always welcome & promise to get back asap.
Why did u get so irritated when ur customer email for the tracking number. If u couln’t find the number pls at least let me know. I’m not that intolerant!!! U even called me being so bossy… I don’t get it!!
3. LX 50845759 MY is not the same as LX 50845757 MY. Can you read number? Ok perhaps you’ve mistakenly wrote. Understood!!! But hello at least admit it’s your fault Ok!! Is it hard to apologize?
4. In her email she reply“Stop being so bossy!that's ur tracking number LX 50845757 MY!!!!!! Enough!”
What up with the reply? Its is So So unprofessional!!!
Girls/ readers the next time you plan to buy from her e-shop, think twice be wise. You don’t want to deal with this kind of Unprofessional E-shop owner!! The one with the worse attitude I ever deal with!
Do boycott doing shopping at her e-store. You don’t want to be her next "victim".
xoxo
Bri
Regular E-Shopaholic
---------------------------------------------
from Lush Serendipity
Hi there!Thank you (FT) for the understanding..yes as she said was true.however,i've been busy and i did say that i will post out the item ASAP.also,i apologize that i emailed her the tracking number late as i've been caught up with lotsa personal matters but she kept,how do u put it, "harrassing" me(through emails,countless sms-es) demanding for her tracking number which i did provide at a later time which was more convenient for me(fyi when i was finally free to sit down and reply emails!)I regret having such a buyer put to boycot my blog and stuff like that,i just think it's an immature act by her.don't you think we blogshop owners have other things to do too?and i apologize for the delay but it's just unreasonable to slam someone with all her accusations.thanks!
Alternatives 156
Ladies Fashion - RM16 for one, RM30 for two
**also seen at
Daisy Deariesx - RM29
[FT : pictures from Daisy Deariesx were not used because their pictures originally belongs to Ladies Fashion. No credits were given to Ladies Fashion by DD.]
Alternatives 155
Ladies Fashion - RM16 for one, RM30 for two
**also seen at
Daisy Deariesx - RM25
[FT : pictures from Daisy Deariesx were not used because their pictures originally belongs to Ladies Fashion. No credits were given to Ladies Fashion by DD.]
Alternatives 154
Ladies Fashion - RM16 for one, RM30 for two
**also seen at
Daisy Deariesx - RM29
[FT : pictures from Daisy Deariesx were not used because their pictures originally belongs to Ladies Fashion. No credits were given to Ladies Fashion by DD.]
Monday, March 16, 2009
Alternatives 149
[in addition to *click*]
La'Belle Closet - RM40
Coco Goddess - RM59
[FT : we took this picture from Coco Goddess' blog, however we noted that it's exactly the same as the picture in Gossips Boutique. plus, Gossips Boutique came out with this piece about 3 months earlier. No credits were given to Gossips Boutique in Coco's site.]
Alternatives 147
[edited : 19.3.09]
Dressing Lab - RM56
**also seen at
Oh, Popsicles!
RM25
[both are entirely two different pieces!! do take note!!]
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