9 years ago
Sunday, May 31, 2009
Reader 240
The straw that broke this camel's back came from an email that dlookingglass.com sent.
Since a few months ago, I've been getting spam email from them, telling me about their updates, sales, etc. The thing is, although I might have inquired about something once (can't remember), I definitely didn't buy anything from them, nor have I ever asked to be signed up for their mailing list. I understand if they automatically put emails into their mailing list without being asked, but even after I asked them numerous times to remove me from their list, they never did!
On my second time firmly telling them to remove my email, they replied
"Hey Dear,
Unsubscribed. Thanks ;)"
And I thought that was the end of it. Oh boy was I wrong. More emails were sent to me, even after I got quite pissed off, and asked them to remove my email in BIG BRIGHT BOLD RED LETTERS, and had "REMOVE ME FROM YOUR MAILING LIST" in the subject line. Quite hard to miss, don't you think? Apparently it was, for whoever's managing DLookingGlass' emails.
To make matters worse, my secondary email address was also on their list. Again, they sent that account the fake unsubscribed email only after my second time complaining to them (also in BIG BRIGHT BOLD RED LETTERS. I was really really reallllyyy annoyed then). Again, I still got emails!
All the emails I have with me now are only from when they changed to a .com from .blogspot.com, so you can imagine how long I've been trying to get them to stop spamming my emails. If only I didn't delete their previous emails, for even back then they were spamming me!
Yes, they don't send spam mails that often, so I'm not so ticked off about that. It's the fact that they still spam mail both my accounts after at least 4 emails asking to unsubscribe per account was sent.
D Looking Glass, if you're reading this, unsubscribe me for real this time, will ya?
----
End of major rant, but not of complaints. Am gonna keep this short though before I start cussing.
1) Blogshop owners, please remember to put your list of emails into the BCC column. I'm sure all your customers will rather not have everyone else know their emails.
2) Also please stop "stealing" email addresses from the tagbox/mailing list of other blogs. I've gotten emails from random blogshops that I'm 100% sure I didn't contact before, and I know that I'm not the only one who's had that happen to them. Also, don't take blogshops' email addresses from their blogs to auto-subscribe them (unless they asked to of course). Business is business, private is private. Keep it that way.
3) Don't auto-subscribe people (customers or inquirers) just because they've emailed you before, or did business with you before. It's all right if they (customers or inquirers) asked to be on the list, but just because we emailed you doesn't mean we want to be spammed with your updates. Some of us prefer bloghopping or use RSS feeds.
4) If you give an option for people to unsubscribe, really, truly unsubscribe them. If you're lying to your potential clients over something small like that, how are we supposed to trust you on other more important things?
----------------------------------------
Dear Fashion Truth,
Thanks for informing us about the complaint and we'll definately work it our to improve our service :) here is our reply to our beloved customers
:)
Dear Reader,
Saying sorry doesn't really change much but we're still really sorry for the inconveniences we've caused you. Allow us to clarify.
Our mailing list consists of more than 1000 email addresses and we admit that we have a hard time trying to maintain it; not due to laziness but due to the lack of time as both owners are working full-time. We are already currently in the process of doing some house-keeping on the
list which will take a long time as the list is not even in alphabetical order. (On a side note; our email addresses are all gotten legally and we did not steal from other people's tagbox. As mentioned above, we are both working full-time and we do not have the time or the unethical
character to do things like that.)
However, we can honestly tell you that we did unsubscribed your email address from our list, 'for real' as you quote. There is seriously no reason for us to lie about unsubscribing you from our list because how will that benefit us? Nonetheless, we’re not sure how your email address got into our list time and time again. Maybe due to the fact that our list is updated with new addresses once in a while. Or maybe there are duplicates of your email addresses in our list (which as mentioned above, we are currently vetting through and doing some clean-up). Hence the email updates coming through even though we've unsubscribed you from our mailing list.
We can assure you that the last email you've received from D Looking Glass will be the last that you'll ever receive from us now and in the future. Would appreciate it if you could email us both your main and secondary email addresses (and any other email addresses) that you
wish to remove from our mailing list (just to ensure that none of your email addresses remains in our mailing list).
:) Sorry again for the inconveniences caused.
Sincerely,
D Looking Glass
Thursday, May 28, 2009
Reader 239
Hey there Fashion Truth,
I would love to talk about this blogshop - Fascinate88. I recently bought a fedora from them and boy, I find them super nice. Firstly, I was enquiring on the prices of the postage, I wasn't too convinced to pay so much for postage and they were kind hearted enough to give me a 2buck discount, not much you might say, but its really a nice gesture. Unlike many blogshops out there who are really unwilling to give us discounts - " business is business sorta thing ", "sorry not negotiable " which annoys me to the very maximum. But what can I say, I am lucky I found em' !
Secondly, I have a very very naggy mom and it was pretty tough to ask her to bank in the money via online banking because she thinks I shop too much (maybe), for one week, fascinate has been asking me (not bugging) in a very nice way, with all the smilies in her email, whether I would still want the item. They waited for me for a whole week, and my mama have finally banked in (thanklord).
Posted this because I would like everyone to have a look at their site, they deserve the attention :)
Click here to enter
p/s : they support a very good cause too - PULAU KETAM DOG RESCUE MISSION
With love,
XXX
Reader 238
Hi FT!
I came across this contest recently - held in April on an blogshop - and was appalled. The winner for the contest was based on how many email addresses the person can provide to this blogshop!
Worst thing is, just the winner of the contest alone submitted more than 300 email addresses! The owner of the blogshop even stated that she has verified that all of the 300+ email are valid. I wonder how did the winner get hold of these many addresses, and do the owners of the address consent to their email being used for this purpose?
To quote the blogshop owner, "i will use those emails to promote my blogshop". Isn't it very unethical to acquire email addresses through this way and then spamming the inbox of people who didn't even request to receive mail from you? And also, it's equally disgusting that people are willing to help spam for the sake of winning a prize.
The blogshop in particular had some nice items I might have been interested in, but with this bad impression, it just doesn't make me feel confident about the products she sells and the service provided.
Wednesday, May 27, 2009
Alternatives 324
[updated 29.5.09]
Ultimate Dazzle - RM48**also seen at
iXora
RM70
[FT : iXora clarified that the bag is different in terms of quality and materia. iXora's bag is shiny, and not puffy. plus, cost price is much higher too]
Tuesday, May 26, 2009
Monday, May 25, 2009
Seller 66
hey there FT,
as seller 61-64 said, it's true.
there are many experiences i've encountered with the buyers.
among the serious ones are,
case 1:
buyer was delaying payment and once payment was made, she demanded it to be posted out on that day itself.
ever thought that we had other commitments?
when i said i couldn't, she got all chaotic and started saying she's disappointed and stuff.
how irrelevant is that?
then she said, "customers are always right."
case 2:
buyer wanted to COD DURING MY EXAMS WEEK.
she demanded me to get to her car, so i went finding although i was studying for my exams, she called and said she was behind me. her being so demanding, and hung up the phone on me when i was talking so nicely, despite all that, i still put on a smile on my face and COD with her.
she looked moody, so i thought it was something that happened before she came to meet me.
i didn wanna get involved.
so, i COD and just left. suddenly, she texted me saying i'm rude, i'm demanding and that she's paying for the stuff she bought from me. i need to be a better seller.
wth?? i smiled although she was rude and said i was rude and SHOULDN'T OPEN A BLOGSHOP WHEN I HAVE EXAMS. SO IRRELEVANT.
when i asked what's her problem, she said, "customers are always right."
case 3:
buyer begged for discount and i finally gave in.
when posted, she claimed the item is ruined etc etc and wanted me to be responsible. saying cos she asked for a discount then i decided to send her a ruined item. who on earth would be so stupid to ruin their own reputation by posting something ruined?
once again, she said, "customers are always right."
many more cases that happened and one post would never be enough.
HOWEVER,
the conclusion i concluded is that ppl always say, "customers are always right."
i totally diagree.
think about it, us sellers, are trying our best to make your shopping experience the best, as we know how it is like to be a buyer as well. waiting for your purchase to come, OF COURSE, is normal. however, over anxiety causes stress and impatience. then, release it on the sellers.
and when the sellers defend themselves, they start saying that we're not good sellers cos we're rude and shouldn't open a shop.
what is going on here??
we're humans as well and we have other commitments and responsibilities to attend to. just cos you're paying, doesn't make you all right. fyi, one right doesn't make up wrongs. we're buyers as well. just ask nicely and your deed will be returned, some way or another.
we go to the extend of getting stocks for you girls, under the hot sun, fuel money, time, effort.
going to the post office to post/COD, and what do we get in return?
a slap across the face accusing this and that.
are we not appreciated as sellers?
that we should just keep quiet and let you buyers step all over us?
think about it.
ponder.
we're all human after all.
on the contrary, there are certain customers which i enjoy dealing and going the extra mile for.
because they are friendly, patient and well-mannered.
these are the ppl which i appreciate and will get appreciation in return as well.
being rude/demanding won't get you anywhere.
thanks for reading.
Sunday, May 24, 2009
Reader 237
Hello FT,
I've been an avid online shopper for about a year plus already. And I would like to share my experience with this blogshop Lush Serendipity. It's been quite some time I've been purchasing stuffs from her onliine boutique. Recently she's been undeniably unreasonable, self-centered and very arrogant. I've read about the complaints other customers said about her. And now, I'm starting to agree with them. I reserved 2 pair of heels with her last month. I emailed her asking about the heels.
"Hey babe, I'm interested in the Flats in white and the gladiators. both in size 40 available? :) "
Within few minutes, she promptly replied me through via sms,
"Hey babe. Yeah Flats in white and gladiators I'll restock for you next week yea? :)"
"Ok dear. Thanks. Do let me know when you have the shoes yeah. Then I'll arrange the cod timing."
"Hey dear. The gladiators sold out already. So it's only the flats :("
"Yeah sure. How about the lindsay pumps?"
"Owh that one sold out too. :( So it's just the flats dear? "
"Yeah. Will arrange the cod date soon :) Thanks."
"Hey dear. Can you cod tomorrow? My sis will be able to cod with you at Monash Uni."
"Yeah. At 3pm ok?"
"Yeah. :) Thanks"
As the cod time was arranged at 3pm, she last minute sms my sis and told her to change it to 4pm as she was having her facial. It's ok to cancel cod last minute as sometimes certain appointments have been arranged in advance. And by 4pm, she told my sis in 15 minutes she'll be there. =.= and guess what time she came? At 4.40. I don't blame her for being late as sunway area is always jam at certain timing. But she proudly came and pass the top to my sis without an apology for changing the cod timing last minute and for being late! My god! i really think thats rude!! Other blog owners will have the courtesy to apologize even if they're 5 minutes late but she was 40 minutes late and delayed the cod last minute have the guts to just meet up with my sis and gladly took the money and went off. Her shoes are undeniably nice. Just that her customer service is bad. My sis then passed me the shoes when she came home and told me the whole story. At first I didn't want to make a big fuss about it. Till one of the midnights she updated with new heels and clothes. I emailed her again and ask,
"Hey dear. Is the stylish adele available in black or white? I'm interested. :)"
"Hey dear. Yeah. Both available. When do you wanna cod?"
"Erm this Fri again? Same timing? 3pm?"
"Yeah sure.. :)"
* As I do not want the previous incident to happen again, I emailed her and told her
" Oh yeah babe, this Fri at 3pm right? Confirm?"
"Yeah. :)"
"Owh ok. Please be punctual yeah cause my sis has to rush off somewhere."
.....
I did not get a reply from her till today. -.- Was I being rude? I just told her politely to be on time cause who won't be pissed if you're always late? We have better things to do than to wait for you so yeah -.- And I again texted her and ask her
"Hey dear. So, is the cod still up? Are the heels still reserved for me? "
I assume it is cause in her blog it's still reserved there so yeah. And when I called her. She cancelled my call again. Texted her about 7 times but still no reply. I mean, come on! If you're not willing to sell it to me, then just let me know, rather than me asking her and texting her about the cod time. Cause honestly, I really didn't think I was being rude.
So the moral of the story to myself is : never buy from LS again. Lousy customer service.
.Annonymous.
----------------------
Received no response from LS regarding this matter.
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Received no response from LS regarding this matter.
Friday, May 22, 2009
Seller 65
Dear Fashion truth,
I'm not sure if Seller 61 & Seller 62 have faced the same pain as I do but I have had one customer who ordered a bottle of OPI top coat from me and just vanished into thin air. I nudged her through MSN (though not many times cuz my MSN is spoilt), emailed her a few times and also SMS her but she did nothing to confirm anything from me. We agreed to COD either 2 or 3months ago at BSC but our time could never fit so she kept delaying it until today. And I can't even locate her.
So far, I've only have one MIA buyer like this and I'm really frustrated because now that she ordered an additional top coat worth RM40, I need to cover the cost price myself. Note that all my products do not have as high profit margin as other items cuz we're trying to keep the price low. The extra top coat is still sitting on my table waiting for its owner to come and collect it.
Please ask buyers to be fair on us. We equally demand for high quality services and goods but at the same time, please make sure that you have already fulfilled your own responsibility. Note that we sellers are not full-time sellers and most of us are actually students who have assignments and tests just like you buyers have. Please be considerate and mature enough to don't take online purchasing as some online game instead.
To FT,
I've always wanted to post comment on your blog on praising vendors & sellors etc yet I've never had the chance. Though today is just to share a quite bad experience of mine, I still hope you guys would keep up the good work and let online shopping be nothing but fun and pleasure. :)
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